I also want to state that I have fixed this issue several times for others. Two, there are several ways to fix this issue. Here for example is a link to the same problem with WordPad: Here is the actual Microsoft KB document covering this issue: You guys just happened to encounter it when you were installing Reader.
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This is a Windows issue, most likely triggered by an issue with Windows Installer (which is used to install Reader). I would just like to say again that this isNOT a Reader bug. You could ask if they can send you a copy. There is a Adobe knowledge base document that covers this situation that I used to recommend to people but I can not seem to find it online today. If you want to avoid being on the phone for long you can also seek online support. If you continue to have problems, call Adobe support. My suggestion is to download the installer file and save it to your computer (to your desktop for example) then disconnect from the Internet (aka unplug the Ethernet cord/turn off wireless card), turn off any security software you may have (along with anything else you have running) and then try installing again. BUT!!! My guess is that something odd was going on during the installation OR you were doing something wrong during the installation. Once you have this fixed you can then re-install Reader. I could not find the Adobe tech doc that goes over the possible solutions, but here are a couple of sites with decent instructions.īasically you need to correct a bad entry in the Registry: This is actually a Windows installer / User error and has been most common with Adobe Reader.