On the other hand there is an argument that says TeamViewer itself could perhaps be doing more to tackle those who abuse their service.
#Teamviewer pricing uk install
Generally if a so-called support agent asks you to install TeamViewer on your computer then that’s a pretty BIG RED FLAG for you to hang-up. Sadly even legitimate internet applications can be abused and it’s well known that fraudsters, such as those in India who recently stole personal customer details from TalkTalk and used those to run a call centre scam ( here), can also make use of such tools in order to defraud consumers. Indeed I often use it myself for helping to solve technical problems with computers belonging to distant friends or family (one of whom is an elderly TalkTalk subscriber), not least because it’s free and makes remote desktop access a lot easier to setup although such features are by no means unique to TeamViewer. We should make clear that TeamViewer itself is a perfectly legitimate application and the vast majority of users are normal people. Therefore, we have introduced an authentication requirement to use sites which we know are unfortunately used by scammers to take control of our customers’ computers and steal from them.”Īpparently the block on TeamViewer’s website and client can be lifted by asking TalkTalk’s staff directly to remove the restriction, although some subscribers report that this doesn’t always work ( here) and apparently the ISP won’t give customers more control over this option (via ‘ MyAccount‘) until sometime in early 2018. Our top priority is protecting our customers while also offering control over their internet experience. “TalkTalk will evaluate the use of services across our network that are specifically used by scammers when targeting our customers.